Financial Institution Survey

Complete this survey for the chance to win a $1,500 VISA® Gift Card!

Complete a short survey about your banking experience for a chance to win. The survey includes 32 questions and takes approximately 5 minutes to complete. Your responses will only be used for research purposes.
All surveys must be completed by November 16, 2025, to be eligible for the prize.

What is the name of your current bank or credit union? *

How likely are you to recommend your current bank or credit union to a close friend or relative? *

What is the importance of online banking when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on online banking? *

What is the importance of a relaxed, friendly atmosphere when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on a relaxed, friendly atmosphere? *

What is the importance of the honesty of personnel when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the honesty of its personnel? *

What is the importance of employee financial knowledge when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on employee financial knowledge? *

What is the importance of the friendliness of staff when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the friendliness of its staff? *

What is the importance of being treated like an individual and not a number when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on being treated like an individual and not a number? *

What is the importance of a quick turnaround time for a loan request when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on a quick turnaround time for a loan request? *

What is the importance of the competitive interest rates charged on loans when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the competitive interest rates charged on loans? *

What is the importance of accuracy when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on accuracy? *

What is the importance of flexibility in handling issues when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on flexibility in handling issues? *

What is the importance of the willingness to match competitor rates when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the willingness to match competitor rates? *

What is the importance of the mobile app when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the mobile app? *

What is the importance of the security of member information when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the security of member information? *

What is the importance of anytime/anywhere access to my account information when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on anytime/anywhere access to my account information? *

What is the importance of the response to fraudulent activity when it comes to the satisfaction of your banking provider? *

How well is your bank or credit union delivering on the response to fraudulent activity? *

Contact Information

All personal contact information collected will be used solely for the purpose of administering the contest and notifying the selected prize winner. This information will not be sold, shared, or disclosed to any third party for marketing or any other purpose, except as required by law or with the express consent of the participant.

First Name *

Last Name

Email Address *

Phone *

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Privacy and Eligibility Statement
All personal contact information collected through this survey will be used solely for the purpose of administering the survey and contacting the selected prize winner. Your information will not be sold, shared, or disclosed to any third party for marketing or other purposes, except as required by law or with your explicit consent. By participating in this survey, you acknowledge that your contact information will be used exclusively to verify eligibility and to notify the winner of the $1,500 prize.

Eligibility and Terms
Participation is open to legal residents of the United States who are 18 years of age or older at the time of entry. No purchase or payment of any kind is necessary to enter or win. Void where prohibited by law. Odds of winning depend on the total number of eligible entries received. The winner will be selected at random and notified using the contact information provided. By submitting this survey, participants agree to be bound by these terms and by all decisions of the sponsor, which are final and binding in all matters relating to this promotion.